The prepared report may include
- App version and build number
- Platform, device model and operating-system version
- App language, theme and the screen where the report was opened
Fready Support
How can we help?
Send a question, privacy request or technical report. Nothing leaves the app until you choose to send an email.
Direct contact
Email Fready Support
Describe what happened and, if useful, what you expected instead. Please do not include passwords, payment-card details or photographs containing private information.
Support can read and reply in English, Ukrainian and Russian only.A safer technical report
Useful context, without your kitchen contents
Report a problem prepares an email in your mail app. You can inspect, edit or cancel it before anything is sent.
It does not add automatically
- Pantry contents, shopping lists, own recipes or cooking history
- Photographs, receipt text or AI-scan results
- Passwords, payment details or app identifiers
Quick answers
Common questions
01How do I add groceries?๏ผ
Open Kitchen and choose manual entry. The catalogue works without AI. Photo or receipt scanning appears only when that production feature is available and you explicitly consent.
02Can I use Fready without AI?๏ผ
Yes. Manual entry and the ordinary kitchen and recipe features do not require AI scanning.
03How do I remove my data?๏ผ
Open Profile โ Help & data โ Reset app data. If community ratings exist, Fready first verifies their server deletion before completing the local reset.
04Are paid subscriptions available?๏ผ
No. Paid subscriptions are not currently offered. Pricing, renewal, cancellation, restoration and refund information will be published before purchases become available.
05Which languages does Support use?๏ผ
You can write in English, Ukrainian or Russian. Support can reply only in those three languages.